For retailers to thrive and grow, innovation is critical. The competition has never been fiercer, and buyers have never had such high expectations as they do today. Many shoppers now demand the enjoyment of the in-store experience to be replicated online, as well as expecting to receive their goods faster than ever before, at a time and place that suits them.
We caught up with Chris Macangus, Head of Commercial at Sorted.com to discuss how he thinks the ecommerce delivery landscape will evolve over the coming years to better serve its customers.
Posted by Helen Thomas