Customer Insights in a Day Workshop


Events, Microsoft Dynamics 365, Customer Insights

We invite you to join ANS and Microsoft for a Customer Insights in a day virtual workshop.
 
Dynamics 365 Customer Insights is Microsoft’s Customer Data platform (CDP), offering the fastest way to realise the full potential of your customer data with a ready-to-go solution that intelligently transforms fragmented data into a complete view of your customers. This enables marketing, sales, and service teams to tailor digital and 1:1 interactions with contextual insights.
 
To showcase how this works, Microsoft have created a hands-on lab for customer insights professionals to join us in building a customer data platform in a day. 
Through the day you will learn how to:
 
Get a holistic view of your customers
• Bring together transactional, observational, and behavioural data for contacts and accounts using prebuilt connectors.
 
Unlock insights and take action
• Create measures, KPIs, and rich customer segments. 
• Drive personalised engagement across channels, embedding customer insights into your business applications, such as Dynamics 365
• Automate customer experiences and processes, triggering workflows in response to customer signals using Microsoft Power Automate
 
Adapt and extend
• Enable informed decision-making by connecting with Power BI to customise dashboards and reports. 
• Connect to custom apps with a simple point-and-click approach through Microsoft PowerApps. 
• Learn how you can run your own experiments and predictions with Azure Machine Learning Studio.
 
To find out more, and to secure your place, click here.
 

Posted by Charlotte Bentley

Event Details

8th June 2020 // Virtual