Each and every company has its own unique culture. A great work culture can be a key ingredient in a company’s recipe for success. Better yet, an open culture can make all the difference when it comes to employee engagement, retention and attitude. It can encourage innovation, honesty and better relationships across the business. As the saying goes, “To win in the marketplace, you must first win in the workplace.” Let’s take a look at some of the reasons why an open culture at work can lead to success...
Honesty is the best policy
An open culture means that employees feel more comfortable expressing how they feel. No hiding, no secrets, when everything is transparent, productivity increases. An open work culture can be very positive and constructive, and sincerity goes a long way. When everyone delivers on their promises, teams build trust and consistency.
At ANS, we make it a priority to always be honest with each other and sometimes just say it how it is in the most constructive way possible. That way, we know where we stand with each other and in the end, we get the job done quicker. This also stems from a no-blame culture. Senior management don’t point the finger and fly off the handle. Employees are encouraged to call out any mistakes, so we can work together as a team to create a solution.
Innovation comes from within
The Leadership team at ANS are constantly opening up projects to staff to come up with ways to solve problems that will benefit the company and our customers. No idea is too big or too small! People should feel good about their contribution to the company as a whole.
At ANS we have quarterly all staff meetings and each time our leadership team tells us how much they value and need every single ANS employee at the top of their game. We all have different qualities, skills and perspectives which are invaluable and without everyone playing their part, we wouldn’t be where we are today.
Satisfied employees mean satisfied customers
It is often thought that if you take care of your employees, then they will take care of your customers. Some of the most successful organisations in the world (the likes of Amazon, Microsoft, Virgin) adopt this mantra so they must be doing something right. 😉
Keeping all employees at one organisation happy at once is near impossible but any culture that places focus on positive employee relations can help us get closer to it. An open culture in which teams can communicate effectively and harmoniously leads to exceptional customer service (as well as a happy HR Team).
Keeping everyone human
In every company there is an organisational structure with a level of leadership and various other roles. Whilst it’s important to have a chain of command in place, sometimes it seems like there is a gap between those in leadership roles and those in a less senior position. At ANS, our open culture allows us to bridge that gap. You won't find any closed or private leadership offices here, our directors sit in the office on a daily basis, working and chatting among the teams (our CEO has even been known to buy everyone an ice cream on those hot summer days).
Recently we launched our ‘A Day in the Life of a Director’ series which gives employees the opportunity to get to know members of ANS leadership and understand what their role entails on a day to day basis. It has been a huge success, with all employees who took part commenting on how insightful and eye-opening their day was.
Culture is not something that competitors can replicate, it is unique to every organisation so when a company develops one that works for them, they preserve it the best they can. An open nature makes for happy employees, putting a company on the path to success.
To find out more, head over to our blog page where you can read blogs about our unique culture.
Posted by Kate Auchterlonie